Satisfaction Guarantee Policy

The Bee Neat Satisfaction Guarantee

At Bee Neat Cleaning Co, we take pride in serving Utah homeowners with precision, respect, and a commitment to doing things right. We know that your peace of mind matters, which is why we don’t just claim to offer excellent service—we guarantee it.

We don’t cut corners—we clean them. However, if our service ever falls short of your expectations, we have a clear process in place to make it right.

Our 24-Hour Service Promise

Because cleaning is a subjective service, we ask that you inspect our work as soon as possible.If you are not 100% satisfied with any area we have cleaned, simply contact us within 24 hours of your service appointment.

How It Works

To ensure we meet the high standards of the Better Business Bureau (BBB) regarding satisfaction guarantees, our policy operates as follows:

1. Notification: Please call or email us within 24 hours of the cleaning. Including photos of the area in question helps us address the issue with our team for training purposes.
2. The Fix (Re-Clean): We will return to your home to re-clean the specific area of concern at no additional cost to you. We aim to schedule this correction within 1-2 business days.
3. Refund Policy: Our primary goal is to fix the issue through a re-clean. Refunds are not offered in place of a re-clean; however, if we are unable to resolve the issue to your satisfaction after the re-cleaning attempt, a partial or full credit/refund may be issued at management's discretion.

Why You Can Trust Us

• Licensed & Bonded: We are fully licensed and bonded for your protection.
• Trained Experts: Every team member is thoroughly trained to meet exacting standards.
• Reliability: We show up on time and follow your instructions carefully.

Your PrivacyWe value your trust and are committed to protecting your personal information. To learn more about how we handle your data, please visit our Privacy Policy.